Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI
New research from Bold Agent Kit finds that human receptionists delivered approximately four times stronger inbound intake conversion performance, despite AI answering more calls.
Summary
Human receptionists significantly outperform AI in converting inbound calls, achieving about four times better results, according to new research. This finding highlights the ongoing value of human interaction in call center roles, even as AI technology becomes more prevalent.
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