Kinney Drugs pulls back AI phone assistant after hundreds of customer complaints
Kinney Drugs is scaling back its AI assistant after customers reported incoherent calls, wrong dosages, and missed prescription notifications.
Summary
Kinney Drugs is reducing its use of an AI phone assistant following numerous complaints about confusing interactions, incorrect dosage information, and failure to notify customers about prescriptions. The issues highlight the challenges retailers face when integrating AI into customer service.
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